From 4093484d7404270a0c6079ae676d7ade1acc4d05 Mon Sep 17 00:00:00 2001 From: Wim Brand Date: Fri, 25 Oct 2024 11:24:34 +0200 Subject: [PATCH] Clarify abuse report categories --- res/include/md/abuse.md | 64 ++++++++++++++++++++++++++++------------- 1 file changed, 44 insertions(+), 20 deletions(-) diff --git a/res/include/md/abuse.md b/res/include/md/abuse.md index 19ef048..7332914 100644 --- a/res/include/md/abuse.md +++ b/res/include/md/abuse.md @@ -7,32 +7,49 @@ The following types of content are not allowed to be shared on pixeldrain. They will be removed when reported. -* **Copyright violation**: Works which are shared without permission from the +* **Copyright violation** - Works which are shared without permission from the copyright holder. For copyright reports we need a formal DMCA takedown request originating from the copyright holder or a representative. See the chapter [E-Mail reporting rules](#toc_2) below. When sending a copyright infringement notice to our abuse address, please state clearly that it is a copyright infringement notice so that we can properly detect the type of report. Using - words like 'theft' or 'stolen' won't work because piracy is not theft. -* **Abuse of minors**: Videos, images or audio fragments depicting abuse or - inappropriate touching of minors will be removed and reported to the National - Center for Missing and Exploited Children when found. -* **Zoophilia**: Videos, images or audio depicting abuse or inappropriate + words like "theft" or "stolen" won't be detected because they are too vague. + +* **Abuse of minors** - Videos, images or audio fragments depicting abuse or + inappropriate touching of minors will be removed. Users uploading this type of + content will receive a permanent account and IP address ban. + +* **Zoophilia** - Videos, images or audio depicting abuse or inappropriate touching of animals. -* **Terrorism**: Videos, images or audio fragments which promote and - glorify acts of terrorism. -* **Gore**: Graphic and shocking videos or images depicting severe harm to + +* **Terrorism** - Videos, images or audio fragments which promote and glorify + acts of terrorism. This category is only for material which promotes + terrorism. Material which shows terrorism (torture, murder) should be reported + under the _gore_ category. + +* **Gore** - Graphic and shocking videos or images depicting severe harm to humans (or animals). I will clarify that I am not strictly against shocking content, and it is also not illegal in most places. When a shocking video goes viral it often ends up in the wrong places and it can cause mental issues for unsuspecting viewers. For that reason I will remove it when it gets reported. -* **Malware and computer viruses**: Software designed to cause harm to computer - systems. -* **Doxing**: Posting private information about an individual or organisation. - This includes publicly sharing private photos, videos or documents. Shaming - and extortion are not accepted. -* **Revenge porn**: The distribution of sexually explicit images or videos of - individuals without their consent + +* **Malware and computer viruses** - Software programs designed to cause harm to + computer systems. + +* **Doxing** - Publishing private information about a individuals or + organisations. This includes publicly sharing private photos, videos or + documents. Shaming and extortion are not accepted. This category _does not + apply_ for material which is sold online for money. In that case you should + file a copyright claim. Please [read about what doxing really + means](https://en.wikipedia.org/wiki/Doxing) before filing a report in this + category. + +* **Revenge porn** - The distribution of sexually explicit images or videos of + individuals without their consent. This category _does not apply_ for material + which is sold online for money. In that case you should file a copyright + claim. Please [read about what revenge porn really + means](https://en.wikipedia.org/wiki/Revenge_porn) before filing a report in + this category. Violating these rules will result in your IP address being banned from uploading to pixeldrain. @@ -44,8 +61,7 @@ below. ## E-Mail reporting rules -Due to the large number of abuse reports pixeldrain receives every day we were -forced to automate the process. Messages sent to +Pixeldrain's abuse handling process has been largely automated. Messages sent to [abuse@pixeldrain.com](mailto:abuse@pixeldrain.com) are automatically scanned for pixeldrain links and processed. The first report we receive from a sender is manually reviewed. If the report is approved then your e-mail address will be @@ -57,25 +73,33 @@ receive: contains a description of the type of content and that it mentions one of the abuse categories listed above. The abuse mailbox only accepts reports written in English. + * Do not add attachments to your e-mail reports. Only the e-mail body is checked for download links. The message scanning system will not check your - attachments and download links within the files are not detected. + attachments, download links within the attached files are not detected. + * Do not obfuscate the pixeldrain links. The reported download links need to be complete and valid. + * The e-mail must include a [Message-ID](https://en.wikipedia.org/wiki/Message-ID) header. The Message-ID is used to reference messages in our system, mails without a Message-ID are not processed. + * The abuse system uses e-mail addresses for authentication so we need to be wary of [message spoofing](https://en.wikipedia.org/wiki/Email_spoofing). To combat this we require both [DKIM](https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail) and [SPF](https://en.wikipedia.org/wiki/Sender_Policy_Framework) validation before we can accept e-mails. If either of these checks fail we assume the message - was spoofed and it goes straight to the spambox. + was spoofed and it goes straight to the spambox. If your message is vulnerable + to spoofing then the bot will not reply to your message because we don't want + to send e-mails to spoofed addresses. + * Only send abuse reports to [abuse@pixeldrain.com](mailto:abuse@pixeldrain.com). Messages sent to any other e-mail address are ignored. + * Do not repeatedly send reports about files which have already been removed in the past. We will block your e-mail address if this happens.