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# Questions and Answers
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[TOC]
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## For how long will my files be stored?
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Files will be removed if they have not been viewed for 120 days. A view is
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@@ -13,18 +15,6 @@ logged in and you accidentally upload something you shouldn't have, just don't
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share the link. The file will expire eventually. File links are not indexed or
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published anywhere. As long as you don't share it nobody will see it.
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## Do I need to register an account?
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Not if you don't want to. You're free to use pixeldrain completely anonymously.
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Without a pixeldrain account you can upload files, download files and create
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lists of files. And view your uploaded files on the [history page](/history).
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This page only shows files which were uploaded anonymously in this web browser.
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By registering an account on pixeldrain you will be able to access your files
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from any device with a web browser. Files you upload and lists you create will
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be linked to your pixeldrain account and will show up on your [personal home
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page](/user).
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## What cookies does pixeldrain use?
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When logging in to a pixeldrain account a cookie named 'pd_auth_key' will be
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@@ -39,6 +29,109 @@ When uploading a file pixeldrain will save a list of file links on your
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browser's local storage. This data is **only** used for viewing your upload
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history on the [history page](/history).
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## How does the transfer limit work?
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Pixeldrain has two kinds of transfer limit, the free limit for users without a
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subscription and the premium limit for users with a subscription.
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### Free
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The free limit tracks how much you have downloaded from pixeldrain in the last
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24 hours from now. The limit is _not per day_, instead it just keeps track of
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when you downloaded something and if it was less than 24 hours ago it counts
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towards your limit. In technical terms this is called a 'Sliding window
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algorithm'.
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The free download limit is only tracked per _IP address_. This means that if you
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are sharing an IP address with other people, like through a VPN, company network
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or a CGNAT network then the download limit is also shared. For free downloads it
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makes no difference if you're logged in to an account or not.
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When the limit is exceeded you can still download, but file previews are
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disabled and download speed is reduced.
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### Premium
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The premium transfer limit works similarly to the free download limit. The
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differences are that the limit is bound to an account instead of an IP address,
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and the limit is per 30 days instead of 24 hours. The same sliding window system
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still applies. Any data that was transferred to/from your account between now
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and 30 days ago counts towards your limit.
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Whenever someone downloads a file from your account it counts toward your
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transfer limit. If you want to limit how much of your transfer cap others can
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use then you can configure a limit on the [sharing settings
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page](/user/sharing).
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## Will premium improve my download speed?
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No, the download speed is limited by the stability of the connection between
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your computer and pixeldrain's servers. If free downloads are slow (and you have
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not exceeded your download limit), then premium will not improve your download
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speed. Premium only increases how much you can download, not how fast.
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If you want to know your maximum download speed from pixeldrain's servers you
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can use our [speedtest](/speedtest). The speedtest will always download at the
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fastest speed possible, even if your download limit has been exceeded.
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In order to keep pixeldrain affordable we use the cheapest hosting available.
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That means that the quality of our network is not always the best. It's possible
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that your ISP has a bad connection to our ISP which can cause bottlenecks. We
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are always working on improving our connectivity.
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## Is pixeldrain available in every country?
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I strive to make pixeldrain as accessible as possible to everyone. Pixeldrain
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does not block access from any country or network. Some countries have very
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restricted internet connectivity though. Pixeldrain has been blocked in some
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locations in the past and remains blocked in other locations.
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The reasons for blocking pixeldrain are usually not clear. The countries that
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block access to pixeldrain rarely specify a reason. When a new block happens I
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always reach out to the ISP or government doing the blocking, but these entities
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are very hard to reach and they rarely reply. If your ISP blocks pixeldrain
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**please call them and ask them why pixeldrain is blocked**. ISPs always listen
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better to their own customers than website operators.
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I have a survey that you can use to notify me when an ISP blocks access to
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pixeldrain. If you are having trouble accessing pixeldrain please [fill out the
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survey](https://forms.gle/jThCp5S6xi49w2KP7).
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Usually a website block can be circumvented by using a different DNS provider.
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The DNS provider is a service that translates website addresses (like
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pixeldrain.com) into IP addresses that can be used to connect to a website.
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These servers are usually operated by your ISP and can be used to censor or
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monitor your browsing.
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### DNS Providers which don't block pixeldrain
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You can find a guide for how to change your DNS server on Google. Just search
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for 'change dns server windows 11', or whichever operating system you use.
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| Provider | IPv4 addreses | IPv6 addresses |
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|------------|--------------------------|--------------------------------------------|
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| Cloudflare | 1.1.1.1, 1.0.0.1 | 2606:4700:4700::1111, 2606:4700:4700::1001 |
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| Quad9 | 9.9.9.9, 149.112.112.112 | 2620:fe::fe, 2620:fe::9 |
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| Google | 8.8.8.8, 8.8.4.4 | 2001:4860:4860::8888, 2001:4860:4860::8844 |
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### Countries where pixeldrain is blocked
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From the availability survey I have gathered that pixeldrain is currently
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blocked in the following locations:
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* The Philippines (since 2022-03). I have reached out to PLDT about a dozen
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times but they never answer.
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* Egypt (since 2023-03). I have tried reaching out to WE Telecom, but their
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website is not available outside egypt and their support address is bouncing
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my mails.
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* Italy (since 2024-01). Tried reaching out to their communications office and
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police multiple times, never an answer.
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* India (since 2024-04). Was unable to find a contact address anywhere.
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If you live in any of these locations and are having trouble accessing
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pixeldrain **please contact your ISP**. I am ready to comply with whatever
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demands they have, I just want my website to be accessible again.
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## Is there a clean pixeldrain logo I can use?
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Yes, here's a high resolution pixeldrain logo with text. The font is called
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@@ -52,15 +145,7 @@ And here's a vector version of just the icon:
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## Can I advertise on pixeldrain?
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Please send your advertising inquiries to this e-mail address:
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[buzz.off@pixeldrain.com](mailto:buzz.off@pixeldrain.com). That will make sure
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your mails never get anywhere near my inbox.
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But in all seriousness, I am not interested in running ads on pixeldrain. Ads
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are destroying the web through greed and deception. I don't want anything to do
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with that. I would recommend everyone to install [uBlock
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Origin](https://ublockorigin.com/) to let the greedy ad tech companies know that
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we're not standing for it.
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No.
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## Support
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@@ -68,9 +153,3 @@ If you have more questions please try asking them in our [support forum on
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Discord](https://discord.gg/UDjaBGwr4p). Pixeldrain is a one-man operation, I
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can't answer all the e-mails I get. By asking your questions on Discord there's
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a chance that someone else can help you. I am also active on Discord myself.
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If your question is not suitable for Discord you can reach me at
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[support@pixeldrain.com](mailto:support@pixeldrain.com). I get a lot more e-mail
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than I can reply to, so I will only reply to urgent problems or things which I
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deem important. Abuse reports sent to this address will not be reviewed, use the
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abuse address.
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