Clarify abuse report categories

res/include/md/abuse.md

@@ -7,32 +7,49 @@
 The following types of content are not allowed to be shared on pixeldrain. They
 will be removed when reported.
 
-* **Copyright violation**: Works which are shared without permission from the
+* **Copyright violation** - Works which are shared without permission from the
   copyright holder. For copyright reports we need a formal DMCA takedown request
   originating from the copyright holder or a representative. See the chapter
   [E-Mail reporting rules](#toc_2) below. When sending a copyright infringement
   notice to our abuse address, please state clearly that it is a copyright
   infringement notice so that we can properly detect the type of report. Using
-  words like 'theft' or 'stolen' won't work because piracy is not theft.
+  words like "theft" or "stolen" won't be detected because they are too vague.
-* **Abuse of minors**: Videos, images or audio fragments depicting abuse or
+
-  inappropriate touching of minors will be removed and reported to the National
+* **Abuse of minors** - Videos, images or audio fragments depicting abuse or
-  Center for Missing and Exploited Children when found.
+  inappropriate touching of minors will be removed. Users uploading this type of
-* **Zoophilia**: Videos, images or audio depicting abuse or inappropriate
+  content will receive a permanent account and IP address ban.
+
+* **Zoophilia** - Videos, images or audio depicting abuse or inappropriate
   touching of animals.
-* **Terrorism**: Videos, images or audio fragments which promote and
+
-  glorify acts of terrorism.
+* **Terrorism** - Videos, images or audio fragments which promote and glorify
-* **Gore**: Graphic and shocking videos or images depicting severe harm to
+  acts of terrorism. This category is only for material which promotes
+  terrorism. Material which shows terrorism (torture, murder) should be reported
+  under the _gore_ category.
+
+* **Gore** - Graphic and shocking videos or images depicting severe harm to
   humans (or animals). I will clarify that I am not strictly against shocking
   content, and it is also not illegal in most places. When a shocking video goes
   viral it often ends up in the wrong places and it can cause mental issues for
   unsuspecting viewers. For that reason I will remove it when it gets reported.
-* **Malware and computer viruses**: Software designed to cause harm to computer
+
-  systems.
+* **Malware and computer viruses** - Software programs designed to cause harm to
-* **Doxing**: Posting private information about an individual or organisation.
+  computer systems.
-  This includes publicly sharing private photos, videos or documents. Shaming
+
-  and extortion are not accepted.
+* **Doxing** - Publishing private information about a individuals or
-* **Revenge porn**: The distribution of sexually explicit images or videos of
+  organisations. This includes publicly sharing private photos, videos or
-  individuals without their consent
+  documents. Shaming and extortion are not accepted. This category _does not
+  apply_ for material which is sold online for money. In that case you should
+  file a copyright claim. Please [read about what doxing really
+  means](https://en.wikipedia.org/wiki/Doxing) before filing a report in this
+  category.
+
+* **Revenge porn** - The distribution of sexually explicit images or videos of
+  individuals without their consent. This category _does not apply_ for material
+  which is sold online for money. In that case you should file a copyright
+  claim. Please [read about what revenge porn really
+  means](https://en.wikipedia.org/wiki/Revenge_porn) before filing a report in
+  this category.
 
 Violating these rules will result in your IP address being banned from uploading
 to pixeldrain.
@@ -44,8 +61,7 @@ below.
 
 ## E-Mail reporting rules
 
-Due to the large number of abuse reports pixeldrain receives every day we were
+Pixeldrain's abuse handling process has been largely automated. Messages sent to
-forced to automate the process. Messages sent to
 [abuse@pixeldrain.com](mailto:abuse@pixeldrain.com) are automatically scanned
 for pixeldrain links and processed. The first report we receive from a sender is
 manually reviewed. If the report is approved then your e-mail address will be
@@ -57,25 +73,33 @@ receive:
   contains a description of the type of content and that it mentions one of the
   abuse categories listed above. The abuse mailbox only accepts reports written
   in English.
+
 * Do not add attachments to your e-mail reports. Only the e-mail body is checked
   for download links. The message scanning system will not check your
-  attachments and download links within the files are not detected.
+  attachments, download links within the attached files are not detected.
+
 * Do not obfuscate the pixeldrain links. The reported download links need to be
   complete and valid.
+
 * The e-mail must include a
   [Message-ID](https://en.wikipedia.org/wiki/Message-ID) header. The Message-ID
   is used to reference messages in our system, mails without a Message-ID are
   not processed.
+
 * The abuse system uses e-mail addresses for authentication so we need to be
   wary of [message spoofing](https://en.wikipedia.org/wiki/Email_spoofing). To
   combat this we require both
   [DKIM](https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail) and
   [SPF](https://en.wikipedia.org/wiki/Sender_Policy_Framework) validation before
   we can accept e-mails. If either of these checks fail we assume the message
-  was spoofed and it goes straight to the spambox.
+  was spoofed and it goes straight to the spambox. If your message is vulnerable
+  to spoofing then the bot will not reply to your message because we don't want
+  to send e-mails to spoofed addresses.
+
 * Only send abuse reports to
   [abuse@pixeldrain.com](mailto:abuse@pixeldrain.com). Messages sent to any
   other e-mail address are ignored.
+
 * Do not repeatedly send reports about files which have already been removed in
   the past. We will block your e-mail address if this happens.