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Better document patreon linking errors

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Fornax
2024-04-10 18:36:06 +02:00
parent f69389c461
commit 781f5b873d
1 changed files with 42 additions and 16 deletions
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58
svelte/src/user_home/PatreonActivationResult.svelte
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@@ -44,30 +44,56 @@ onMount(() => {
Try disconnecting all Pixeldrain logins and try again. Try disconnecting all Pixeldrain logins and try again.
</p> </p>
<p> <p>
If it has been more than 30 minutes, your payment is complete and It might also help to try linking the subscription in a
the upgrade still fails please contact me on Patreon or through different web browser. Sometimes cookies or cached redirects can
e-mail at support@pixeldrain.com. cause issues with the authentication process. Try linking your
subscription in <a
href="https://www.mozilla.org/firefox/">Firefox</a> for example.
<p/> <p/>
<p> <p>
When contacting support please provide the following information:<br/> If the information above does not solve your issue then please
Server response: {patreon_message}<br/> contact me on <a
Server error code: {patreon_error} href="https://www.patreon.com/messages">Patreon</a> or <a
href="https://discord.gg/UDjaBGwr4p">Discord</a>. When
contacting support please provide the following
information:<br/> Server response: {patreon_message}<br/> Server
error code: {patreon_error}
</p> </p>
</div> </div>
{:else if patreon_result === "pledge_not_found"} {:else if patreon_result === "pledge_not_found"}
<div class="highlight_yellow"> <div class="highlight_yellow">
<p> <p>
We were not able to find your payment on Patreon. Please We were not able to find your payment on Patreon. There can be a
wait until the payment is confirmed and try again. Even if few reasons for this, which I will list below:
the payment says confirmed on Patreon itself it takes a
while before it's communicated to pixeldrain. Please wait at
least 10 minutes and try again.
</p> </p>
<p> <ol>
If it has been more than 30 minutes, your payment is complete <li>
and the upgrade still fails please contact me on Patreon or Your payment is not confirmed yet. It can take up to 30
through e-mail at support@pixeldrain.com. minutes before your payment is confirmed. If you paid with
<p/> PayPal it's usually instant, but with creditcard it can take
longer. If your payment is not confirmed after 30 minutes
please contact me on <a
href="https://www.patreon.com/messages">Patreon</a> or <a
href="https://discord.gg/UDjaBGwr4p">Discord</a>.
</li>
<li>
You pledged without selecting a support tier. It happens
sometimes that people pledge an amount of money without
selecting a support tier. If you don't have a tier
pixeldrain won't know which subscription you should get,
regardless of how much you paid. To fix this you can select
a tier from <a
href="https://www.patreon.com/pixeldrain/membership">the
memberships page</a> and proceed to checkout. If you already
pledged the right amount you will not have to pay again.
</li>
<li>
Or you have not pledged at all yet. In that case it's
simple: <a
href="https://www.patreon.com/pixeldrain/membership">go to
Patreon</a> and purchase a membership.
</li>
</ol>
<p> <p>
When contacting support please provide the following When contacting support please provide the following
information:<br/>Server response: {patreon_message}<br/>Server information:<br/>Server response: {patreon_message}<br/>Server