Better document patreon linking errors

This commit is contained in:
2024-04-10 18:36:06 +02:00
parent f69389c461
commit 781f5b873d

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@@ -44,30 +44,56 @@ onMount(() => {
Try disconnecting all Pixeldrain logins and try again.
</p>
<p>
If it has been more than 30 minutes, your payment is complete and
the upgrade still fails please contact me on Patreon or through
e-mail at support@pixeldrain.com.
It might also help to try linking the subscription in a
different web browser. Sometimes cookies or cached redirects can
cause issues with the authentication process. Try linking your
subscription in <a
href="https://www.mozilla.org/firefox/">Firefox</a> for example.
<p/>
<p>
When contacting support please provide the following information:<br/>
Server response: {patreon_message}<br/>
Server error code: {patreon_error}
If the information above does not solve your issue then please
contact me on <a
href="https://www.patreon.com/messages">Patreon</a> or <a
href="https://discord.gg/UDjaBGwr4p">Discord</a>. When
contacting support please provide the following
information:<br/> Server response: {patreon_message}<br/> Server
error code: {patreon_error}
</p>
</div>
{:else if patreon_result === "pledge_not_found"}
<div class="highlight_yellow">
<p>
We were not able to find your payment on Patreon. Please
wait until the payment is confirmed and try again. Even if
the payment says confirmed on Patreon itself it takes a
while before it's communicated to pixeldrain. Please wait at
least 10 minutes and try again.
We were not able to find your payment on Patreon. There can be a
few reasons for this, which I will list below:
</p>
<p>
If it has been more than 30 minutes, your payment is complete
and the upgrade still fails please contact me on Patreon or
through e-mail at support@pixeldrain.com.
<p/>
<ol>
<li>
Your payment is not confirmed yet. It can take up to 30
minutes before your payment is confirmed. If you paid with
PayPal it's usually instant, but with creditcard it can take
longer. If your payment is not confirmed after 30 minutes
please contact me on <a
href="https://www.patreon.com/messages">Patreon</a> or <a
href="https://discord.gg/UDjaBGwr4p">Discord</a>.
</li>
<li>
You pledged without selecting a support tier. It happens
sometimes that people pledge an amount of money without
selecting a support tier. If you don't have a tier
pixeldrain won't know which subscription you should get,
regardless of how much you paid. To fix this you can select
a tier from <a
href="https://www.patreon.com/pixeldrain/membership">the
memberships page</a> and proceed to checkout. If you already
pledged the right amount you will not have to pay again.
</li>
<li>
Or you have not pledged at all yet. In that case it's
simple: <a
href="https://www.patreon.com/pixeldrain/membership">go to
Patreon</a> and purchase a membership.
</li>
</ol>
<p>
When contacting support please provide the following
information:<br/>Server response: {patreon_message}<br/>Server